Privacy Policy

1. Our Commitment to Privacy

PRINTAU PTY LTD (ABN 11 665 984 305), trading as PRINTAU ("PRINTAU", "we", "us"), is committed to protecting the privacy of our customers, prospective customers, suppliers and other individuals we deal with.

This Privacy Policy explains how we collect, use, disclose, store and manage personal information in the course of operating our business.

We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where applicable.

More information about Australian privacy law is available from the Office of the Australian Information Commissioner at www.oaic.gov.au.

2. What Personal Information We Collect

Depending on your interactions with PRINTAU, we may collect personal information including:

• Your name and job title
• Business or organisation name
• Email address and telephone number
• Business and correspondence addresses
• Details of enquiries, correspondence and service requests
• Information relating to equipment, service arrangements and business requirements
• Other information voluntarily provided to us

We generally collect information relevant to providing business equipment, finance coordination, managed print services, technical support and related customer services.

3. How We Collect Personal Information

We may collect personal information through:

• Our website and online enquiry forms
• Telephone calls, emails and correspondence
• Meetings and direct business interactions
• Customer and supplier relationships
• Referrals and introductions
• Publicly available business information
• Other lawful sources relevant to our business activities

Where reasonable and practicable, we collect information directly from the individual concerned.

4. Why We Collect and Use Personal Information

We collect and use personal information to:

• Respond to enquiries and requests for information
• Prepare equipment, leasing and managed print proposals
• Establish and maintain business relationships
• Coordinate equipment supply, delivery, installation and servicing
• Manage customer accounts, orders and ongoing support
• Communicate important information about our products and services
• Conduct business administration and maintain appropriate records
• Meet applicable legal and regulatory obligations
• Undertake lawful business development and marketing activities

We may also use information for related purposes where permitted by law.

5. Disclosure to Third Parties

To provide our services, we may share relevant information with third parties where appropriate, including:

• Equipment manufacturers and suppliers
• Finance and leasing providers
• Delivery, installation and technical service partners
• Information technology, website hosting and email service providers
• Professional advisers and other service providers supporting our operations

We may also disclose personal information where required or authorised by law, or with the individual's consent.

We do not disclose personal information to unrelated third parties for their independent marketing purposes without an appropriate legal basis.

6. Website Enquiries and Online Services

When you submit an enquiry through our website, we collect the information you enter (such as your name, email address, phone number, company, enquiry type and message) so that we can respond to your request.

Website enquiries are not saved in a separate website database. Instead, your enquiry is sent by email to our business inbox, which is hosted by VentraIP.

Access to enquiry information is limited to authorised PRINTAU personnel and the service providers who support these systems.

7. Overseas Disclosure

We use third-party technology and cloud service providers, including for website hosting, enquiry email delivery and business email hosting.

Some of these providers may store or process information on servers located outside Australia. Where this occurs, we take reasonable steps to use reputable providers and to protect personal information in line with applicable Australian privacy laws.

8. Cookies and Website Analytics

Our website may use essential cookies and similar technologies needed for website functionality, security and performance.

We do not currently use website analytics or advertising tracking tools. If this changes, we will update this Privacy Policy.

9. Direct Marketing

We may contact existing or prospective business customers with information about relevant products and services where permitted by law.

You may request that we stop sending marketing communications at any time by contacting us or using an unsubscribe facility where provided.

We will respect applicable marketing and communication requirements.

10. Security and Retention of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

Personal information may be held in electronic business systems, email accounts, customer records and other appropriate storage arrangements.

We keep personal information for as long as reasonably necessary for our business operations, customer relationships and applicable legal requirements. When it is no longer required, we take reasonable steps to securely delete or de-identify it.

11. Access and Correction

You may contact PRINTAU to request access to personal information we hold about you or to request correction of information that is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Access and correction requests will be handled in accordance with applicable law. Where permitted, reasonable administrative charges may apply to providing copies of information.

12. Privacy Complaints

If you have concerns about how PRINTAU has handled your personal information, please contact us in writing using the details below.

We will review your concerns and respond within a reasonable timeframe.

If your complaint cannot be resolved directly and the relevant privacy laws apply, you may be able to raise the matter with the Office of the Australian Information Commissioner.

Further information is available at www.oaic.gov.au.

13. Third-Party Websites

Our website may contain links to external websites operated by other organisations.

PRINTAU is not responsible for the privacy practices or content of independently operated third-party websites.

We encourage users to review the privacy policies of those websites.

14. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements or information handling practices.

The current version will be available on this website.

15. Contact Us

For privacy enquiries, access or correction requests, or complaints, please contact: